Time to Detect / Time to Resolve Metrics
Measure incident response speed using detection, containment, escalation, and resolution KPIs.
Time to Detect / Time to Resolve Metrics
Measure incident response speed using detection, containment, escalation, and resolution KPIs — quantify whether your incident program is improving.
Capabilities of Time to Detect / Time to Resolve Metrics
MTTD trend tracking
Detection time per incident, aggregated weekly/monthly with overlay against detection-SLA threshold.
MTTR trend tracking
Resolution time per incident from detection to closure, broken down by severity and category.
SLA adherence indicator
Percentage of incidents resolved within SLA, with breach detail per case.
Containment-to-resolution gap
Time spent in each phase (detect → contain → escalate → resolve) for bottleneck identification.
Predictive SLA alerts
Forecasts SLA breach risk on open incidents — flags 7 days early, not after the fact.
Powered by live Oracle Fusion / EBS data
SyntraFlow reads Oracle audit logs, transactions, BPM workflows, and configuration metadata in real-time. The Time to Detect / Time to Resolve Metrics report is fed by that live ERP signal — not by manual data entry or scheduled batch ETL.
Oracle-native
Pre-built understanding of Oracle Fusion / EBS audit-log structures and business objects.
Real-time refresh
Report values update within minutes of Oracle activity — quarterly reports, daily reports, real-time alerts all from the same source.
Drill-down evidence
Every report value traces back to source Oracle audit-log evidence — one-click forensic verification.
Both Cloud + On-prem
Works for Oracle Fusion Cloud + Oracle EBS R12.1 / R12.2 / 12cloud — single platform for mixed estate.
When teams reach for this report
Risk Committee briefings
Quarterly incident-response performance evidence with quantified improvement deltas.
Engineering capacity planning
MTTR breakdowns highlight which response phases need investment.
SLA contract validation
Vendor / partner SLA compliance evidenced with same MTTD/MTTR methodology.
Continuous improvement
Quarter-over-quarter improvement targets quantified and tracked.
Other reports in Incident & Breach
Incident Summary Dashboard
Track total incidents by type, severity, status, business impact, and resolution timeline.
View report →Root Cause Analysis Report
Identify incident causes, error categories, recurring patterns, and systemic improvements.
View report →Breach Impact & Notification Logs
Track affected records, notification timelines, regulatory filings, and breach response evidence.
View report →Incident Escalation & Response Workflow
Monitor escalation paths, response team assignments, SLA adherence, and incident ownership.
View report →Threat Intelligence Summary
Correlate threat feeds with internal vulnerabilities, exposure levels, and business impact.
View report →Frequently asked questions
How is MTTD calculated?
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MTTD = time from incident occurrence (the source event in Oracle audit logs) to incident creation in SyntraFlow. The platform timestamps both ends with millisecond precision, so the metric is forensically accurate, not estimated.
How is MTTR calculated?
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MTTR = time from incident creation to closure (resolved + post-mortem complete). Sub-metrics show time in each phase: detection, containment, escalation, resolution.
What's a healthy MTTD/MTTR target for Oracle ERP environments?
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Industry-typical Oracle Fusion targets: MTTD < 4 hours for critical, MTTR < 8 hours for critical, < 24 hours for high. SyntraFlow benchmarks these against peer Oracle deployments — most customers reduce MTTD by 40–60% in the first quarter post-deployment.
Can we set custom SLAs by severity or BU?
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Yes. SLAs are configurable per severity, per business unit, per Oracle module, per incident category. Predictive alerts fire when an open incident is on track to breach its specific SLA.
Strengthen Incident Response Governance
See Time to Detect / Time to Resolve Metrics live on your own Oracle tenant. 30-minute walkthrough — bring real data, leave with executive-ready insights.