Oracle Fusion 26C · CX · Knowledge Management

Oracle Knowledge Management 26C Release Intelligence

9 feature changes for Oracle Knowledge Management in 26C (July 2026) — covering process logic, accounting rules, integration payloads, security policies and reporting outputs. 6 High/Critical items require prioritised regression validation; 3 Medium items should be sampled.

Analyze Knowledge Management Impact See Knowledge Management in 26A →
6 High/Critical
3 Medium
0 Low
14 pages
11 APIs
26C Knowledge Management Command Center
JUL 2026
Total Features
9
High Severity
6
Affected Pages
14
Affected APIs
11
High/Critical6
Medium3
Low0
RELEASE OVERVIEW

What Changed in Oracle Knowledge Management 26C

Oracle Fusion 26C (July 2026) delivers 9 feature changes for Oracle Knowledge Management — covering process logic, accounting rules, integration payloads, security policies and reporting outputs. 6 are High or Critical severity and require prioritised regression validation before production cutover. Below: every individual change with affected components, recommended test cases and business impact.

9
Total Changes
6
High / Critical
14
Pages Affected
11
APIs Affected
FEATURE-BY-FEATURE BREAKDOWN

All 9 Knowledge Management 26C Changes

Each card shows the change type, severity, affected pages and APIs, recommended test cases and business impact rationale.

Smart Article Recommendations

High
Type: AI / Search Opt-in: Opt-in

AI-driven contextual article recommendations during incident handling

Affected pages
Incident Workspace
Affected APIs
Knowledge Suggestion APIs
ESS jobs
Knowledge Recommendation Engine
Configuration
Recommendation Rules
Business processes
Incident Resolution
Data objects
Knowledge Base, Incidents
RECOMMENDED TEST CASES

Recommendation Accuracy Testing

WHY IT MATTERS

Reduces average handling time and improves resolution rate

AI Knowledge Article Summarization

High
Type: Process / UI / AI Opt-in: Opt-in

LLM-based article summaries and contextual answer generation for agents and self-service users

Affected pages
Knowledge Authoring, Service Center, Knowledge Search
Affected APIs
Knowledge REST APIs, Search APIs
ESS jobs
Knowledge Index Refresh
Configuration
AI Profile Options, Search Configuration
Business processes
Knowledge Authoring, Case Resolution
Data objects
Knowledge Articles, Article Versions, Categories, User Profiles
RECOMMENDED TEST CASES

Validate AI summaries, multilingual article retrieval, citation traceability

WHY IT MATTERS

Improves support efficiency and reduces search time

Redwood Knowledge Authoring Experience

Medium
Type: UI / Process Opt-in: Opt-in

Redwood-based modernized authoring and publishing workspace

Affected pages
Create Article, Edit Article, Publish Article
Affected APIs
Knowledge Content APIs
ESS jobs
Article Publish ESS Job
Configuration
Redwood UI Enablement, Approval Workflow
Business processes
Content Creation and Approval
Data objects
Knowledge Articles, Attachments, Approval Rules
RECOMMENDED TEST CASES

Validate draft save, approval routing, attachment upload

WHY IT MATTERS

Enhances usability and standardizes Oracle UX

Enhanced Semantic Search Ranking

High
Type: Process / AI Opt-in: Automatic

Improved AI-driven semantic ranking for knowledge searches

Affected pages
Knowledge Search, Service Requests
Affected APIs
Search Service APIs
ESS jobs
Search Rebuild Jobs
Configuration
Search Tuning Parameters
Business processes
Agent Assisted Support
Data objects
Search Index, Search Metadata
RECOMMENDED TEST CASES

Validate search relevance and keyword matching

WHY IT MATTERS

Better search accuracy improves first-call resolution

Knowledge Analytics Dashboard

Medium
Type: Reporting / Data Opt-in: Opt-in

New analytics dashboards for article usage, deflection, and effectiveness

Affected pages
Knowledge Analytics Dashboard
Affected APIs
BI Publisher APIs
ESS jobs
Analytics Refresh Job
Configuration
OTBI Configurations
Business processes
Knowledge Monitoring
Data objects
Article Metrics, Usage Statistics
RECOMMENDED TEST CASES

Validate article usage reports and KPI calculations

WHY IT MATTERS

Helps organizations optimize knowledge quality

Multilingual Translation Automation

High
Type: Process / Integration Opt-in: Opt-in

Automated translation workflow integration for global knowledge content

Affected pages
Translation Workbench
Affected APIs
Translation REST APIs
ESS jobs
Translation Sync Job
Configuration
Language Packs, Translation Rules
Business processes
Global Knowledge Publishing
Data objects
Translation Queue, Localized Articles
RECOMMENDED TEST CASES

Validate language synchronization and translated article visibility

WHY IT MATTERS

Supports multilingual customer support operations

Knowledge Security Policy Enhancements

High
Type: Security / Data Opt-in: Automatic

Granular access controls for internal vs external knowledge visibility

Affected pages
Security Console, Knowledge Access Setup
Affected APIs
Security REST APIs
ESS jobs
Security Sync Jobs
Configuration
Role Mappings, Access Policies
Business processes
Secure Knowledge Distribution
Data objects
Security Roles, Article Access Policies
RECOMMENDED TEST CASES

Validate role-based article access and masking

WHY IT MATTERS

Prevents unauthorized knowledge exposure

Intelligent Duplicate Article Detection

Medium
Type: AI / Data Opt-in: Opt-in

AI-assisted duplicate article identification during authoring

Affected pages
Create Article, Duplicate Review
Affected APIs
Knowledge AI APIs
ESS jobs
Duplicate Detection Batch Job
Configuration
AI Recommendation Settings
Business processes
Knowledge Maintenance
Data objects
Article Metadata, Similarity Scores
RECOMMENDED TEST CASES

Validate duplicate suggestions and merge actions

WHY IT MATTERS

Reduces redundant knowledge content

Embedded Knowledge Recommendations in Service Requests

High
Type: Process / AI Opt-in: Automatic

Recommended articles surfaced directly within SR handling screens

Affected pages
Service Request Work Area
Affected APIs
Service Request APIs, Knowledge APIs
ESS jobs
Recommendation Refresh Job
Configuration
Service Profile Options
Business processes
Incident Resolution
Data objects
Service Requests, Knowledge Links
RECOMMENDED TEST CASES

Validate contextual recommendations from SR text

WHY IT MATTERS

Accelerates case resolution and improves agent productivity

AFFECTED COMPONENTS · DEDUPED

Components Touched by Knowledge Management 26C

Unique pages, APIs, ESS jobs, configurations and business processes across all 9 26C changes.

Affected Pages

14
Create Article Duplicate Review Edit Article Incident Workspace Knowledge Access Setup Knowledge Analytics Dashboard Knowledge Authoring Knowledge Search Publish Article Security Console Service Center Service Request Work Area Service Requests Translation Workbench

Affected APIs

11
BI Publisher APIs Knowledge AI APIs Knowledge APIs Knowledge Content APIs Knowledge REST APIs Knowledge Suggestion APIs Search APIs Search Service APIs Security REST APIs Service Request APIs Translation REST APIs

ESS Jobs

9
Analytics Refresh Job Article Publish ESS Job Duplicate Detection Batch Job Knowledge Index Refresh Knowledge Recommendation Engine Recommendation Refresh Job Search Rebuild Jobs Security Sync Jobs Translation Sync Job

Configuration Objects

13
AI Profile Options AI Recommendation Settings Access Policies Approval Workflow Language Packs OTBI Configurations Recommendation Rules Redwood UI Enablement Role Mappings Search Configuration Search Tuning Parameters Service Profile Options Translation Rules

Business Processes

9
Agent Assisted Support Case Resolution Content Creation and Approval Global Knowledge Publishing Incident Resolution Knowledge Authoring Knowledge Maintenance Knowledge Monitoring Secure Knowledge Distribution

Data Objects

20
Approval Rules Article Access Policies Article Metadata Article Metrics Article Versions Attachments Categories Incidents Knowledge Articles Knowledge Base Knowledge Links Localized Articles Search Index Search Metadata Security Roles
+ 5 more
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PLATFORM

Oracle Release Intelligence

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CALENDAR

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26A · 26B · 26C · 26D + CPU + CSPU schedule.

PRODUCT

Oracle Fusion Testing Tool

AI test automation for Oracle 26A/B/C/D + Redwood UI.

Oracle Knowledge Management 26C FAQ

What changed in Oracle Knowledge Management 26C?

Oracle Fusion Knowledge Management 26C delivered 9 feature changes — 6 High/Critical severity, 3 Medium, 0 Low. Changes spanned UI updates, AI/automation enhancements, integration improvements and compliance updates. See the full breakdown above.

How many High-severity items are in Knowledge Management 26C?

6 items in Oracle Fusion Knowledge Management 26C are classified as High or Critical severity. These require dedicated regression testing before production rollout.

What pages and APIs are affected?

Affected components include 14 unique pages, 11 APIs, 9 ESS jobs, and 13 configuration objects across the 9 feature changes. See "Affected Components" section above.

When does Oracle 26C release for Knowledge Management?

Oracle Fusion 26C is the Q3 2026 quarterly update, scheduled for July 2026. Knowledge Management is among the impacted modules in this release with 9 feature changes.

How does SyntraFlow automate Knowledge Management 26C regression?

SyntraFlow Release Intelligence maps each 26C Knowledge Management feature against your live tenant configuration, identifies the ones that actually apply, and auto-composes a regression test pack covering only the relevant pages, APIs and business processes.

Validate Oracle Knowledge Management 26C Against Your Tenant

SyntraFlow Release Intelligence maps every 26C advisory against your live Knowledge Management configuration and auto-composes a regression test pack with SOX / GDPR audit evidence. Used by US, UK and EU enterprise Oracle teams.

Request Assessment Analyze Knowledge Management 26C Impact