Oracle Oracle Fusion Service 26C Release Intelligence
Oracle delivers 21 features for Oracle Fusion Service in 26C, drawn straight from Oracle's official readiness documentation as of 16 July 2026. Every feature below is Oracle's own — names, impact ratings and enablement actions unchanged.
Every Oracle Fusion Service feature Oracle ships in 26C
21 features across 3 Oracle modules: Service Channels, Service Request Management, Work Order Management. Larger scale items are where Oracle itself tells you to focus acceptance testing. Opt In items will not appear until you enable them — which also means they will not break anything until you do.
| Oracle Feature | Module | Impact | Action to Enable |
|---|---|---|---|
| AI Service Request Assistant for Chat and Voice | Service Channels | None | Setup Required |
| New Admin Page to Review Inbound Email Messages | Service Channels | Small scale | Potential Setup |
| Automatically create a Contact from inbound email | Service Channels | Small scale | None |
| Duplicate Contact Detection | Service Channels | Larger scale | None |
| CX Service Global Functions Now Powered by Runnable AI Agents | Service Request Management | None | Visual Builder |
| Differentiate Contacts vs Partner Contacts in the Service Request Contacts Table | Service Request Management | None | Setup Required |
| Extensible Recommendation Cards for the Service Request Details Page and other SR pages | Service Request Management | None | Visual Builder |
| Filter Recent Service Requests by Primary Contact for Improved Performance | Service Request Management | None | Visual Builder |
| Multi-task more naturally across SRs and interactions while conversing with AI agents | Service Request Management | None | Setup Required |
| Refine SR Summaries with interactive AI | Service Request Management | None | Setup Required |
| Service Contact Insights: AI-Powered Interaction Summaries for Faster Service | Service Request Management | None | Visual Builder |
| Service Request Resolution Workflow Advisor Enhancements | Service Request Management | None | Setup Required |
| Support Event Handling from the AI Conversation panel | Service Request Management | None | Visual Builder |
| Enhancements Related to Message Prioritization and Timestamp Preservation | Service Request Management | Small scale | None |
| Initiate Smart Actions added to the SR action plan directly from the SR Pending Section | Service Request Management | Small scale | None |
| Operations Dashboard for Customer Service Managers | Service Request Management | Small scale | None |
| Search by SR Status in the Service Contact Page | Service Request Management | Small scale | None |
| The Critical indicator displays only in the expanded mode of the SR details side panel | Service Request Management | Small scale | None |
| View and Customize Seeded Policy Models in AI Agent Studio | Service Request Management | Small scale | None |
| Ability to Reschedule, Cancel and Edit Fusion Field Service Activities from Service Work Order | Work Order Management | Larger scale | None |
| Manage technician preferences and access schedules from the Service Profile fold-out view | Work Order Management | Small scale | None |
Impact ratings and enablement actions are Oracle's own classifications. “Larger scale” = higher potential user impact; “Small scale” = minor field/validation changes; “None” = not delivered enabled.
Where to focus Oracle Fusion Service regression
Source & Method
Every feature on this page is taken verbatim from Oracle's official Cloud Applications Readiness “What's New” documentation, as of 16 July 2026. Oracle republishes these documents as the release approaches, so counts can change.
Know What 26C Changes in Your Tenant
SyntraFlow Release Intelligence maps every Oracle 26C feature against your live Oracle Fusion Service configuration, narrows it to what actually applies to you, and auto-composes the regression pack to validate it.
How SyntraFlow Release Intelligence Works
Release Intelligence is a SyntraFlow module that is licensed and priced separately from the core SyntraFlow test automation platform. It pinpoints exactly what each Oracle Fusion quarterly release or critical patch will affect in your tenant — and produces the test scenarios needed to validate it. The workflow runs in five connected steps:
- Connects to your Oracle Fusion environment. A secure read-only connection to your live Oracle Fusion tenant ingests setup data, security model, and live transactions — no manual exports, no spreadsheets.
- Scans your complete configuration with Config Intelligence. Config Intelligence snapshots every setup object (FSM tasks, profile options, BPM rules, descriptive flexfields, security policies) and compares it against the incoming release.
- Reads master & transaction data via DataVault. DataVault profiles your real master data and live transactions so impact analysis is grounded in what your business actually runs — not generic Oracle samples.
- Produces a detail-level Impact Map. Cross-references the release notes against your configuration and data to highlight which features, flows, integrations, and reports are at risk — down to the line-level setting or seeded role that changed. See Release Impact Analysis.
- Generates test scenarios & remediation report. Outputs ready-to-execute test cases targeting each impacted area, plus a remediation report with the exact steps to update your setup or data so the patch goes live with minimum disruption. Run them with Patch Testing Automation.
Licensing note: Release Intelligence is a standalone SyntraFlow module available as its own subscription, or as an add-on to the SyntraFlow test automation platform. Pricing is separate from the core platform — contact us for module pricing and bundling options.